Switchfly, Inc. is a global technology company that powers travel commerce, loyalty program engagement and ancillary merchandising solutions for some of the world’s most recognizable brands. Leading airlines, hotels, online travel agencies and financial service providers depend on Switchfly to power their omni-channel travel experiences because it uniquely combines a highly scalable and secure architecture with deep product and content inventory. Powerful analytics and real-time decision engines foster contextually-rich customer engagement and enable brands to offer a wide range of customized travel services to their customers. Headquartered in San Francisco, Switchfly generates more than $2 billion USD in revenue for its clients annually and facilitates the redemption of more than 40 billion reward points and miles each year. The company’s global client roster includes American Airlines, JetBlue and LAN Airlines; IAG Avios, Lufthansa Miles & More and United MileagePlus; InterContinental Hotels Group, Marriott International and Starwood Hotels and Resorts; Groupon and Living Social.
The client was under multiple contracts with 2 separate providers on either coast. Given age of the existing facilities, future growth needs, various service and account support issues; the new leadership team was seeking to consolidate services under a single new vendor that could meet their growth and regional needs. The desired outcome was to migrate to newer facilities, reduce spend, and do so as quickly as possible.
TSG assessed several options and helped identify a service provider that could meet the clients needs. In addition to negotiating a significantly lower rate in each region; TSG helped capture even greater savings by enabling Switchfly to terminate existing contracts at a significant reduction to contracted term fees.